Balto

CX & UC

Balto provides contact-center AI software for agent assistance, quality assurance, and conversation insights. Its platform offers real-time guidance, automated call scoring, coaching, and call notes.

Vendor website

Products

Real-Time Guidance
QA Copilot
Notetaker
Insights
Coaching

Services

Real-time agent assistance
Automated quality assurance
Call transcription and summaries
Conversation analytics
Agent coaching

Case studies

InteLogix

InteLogix deployed Balto Real-Time Guidance, QA Copilot, Notetaker, Insights, and Coaching to support its contact-center operations.

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EmpiRx

EmpiRx used Balto's real-time guidance, call summaries, QA, escalation detection, search, and sentiment tools when bringing customer service in-house.

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Product details and case studies are summarized from Balto's public website.

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