Five9

Connectivity & SDN · CX & UC

Five9 provides an intelligent cloud contact center platform that combines customer interaction channels, automation, AI, and agent tools. Its platform is designed to improve self-service, agent effectiveness, and customer experience.

Vendor website

Products

AI Agents
Intelligent Virtual Agent (IVA)
Interactive Voice Response (IVR)
Omnichannel contact center
Workforce engagement tools

Services

Cloud contact center deployment
Customer experience automation
Contact center integrations
Analytics and reporting
Agent and supervisor enablement

Case studies

MSU Federal Credit Union

MSU Federal Credit Union replaced its on-premises contact center with Five9 and automated 75% of chat volume while reducing call abandonment.

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Product details and case studies are summarized from Five9's public website.

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