Vendor Marketplace
Genesys
Cloud Compute · Connectivity & SDN · CX & UC
Genesys provides cloud-based customer experience and contact center software, including AI-enabled experience orchestration, digital engagement, and workforce tools. Its Genesys Cloud platform supports customer and employee experience operations.
Vendor websiteProducts
- Genesys Cloud CX
- Genesys Cloud AI
- Genesys Cloud Digital
- Workforce Engagement Management
- Genesys Cloud EX
Services
- Contact center as a service
- AI and automation
- Digital customer engagement
- Workforce management
- Customer experience consulting
Case studies
MTN
Adopted Genesys Cloud to deliver AI-powered omnichannel customer service; the company reported a 15% decrease in repeat calls.
Read the case study
IONOS
Modernized contact center operations with Genesys Cloud and predictive customer engagement.
Read the case study
Product details and case studies are summarized from Genesys's public website.
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