Liveops

CX & UC · Cloud Compute

Liveops provides customer service outsourcing through a distributed contact-center model. Its solutions combine customer support agents, technology, and operational services to help businesses manage changing customer-service demand.

Vendor website

Products

Customer Service Outsourcing
Sales Outsourcing
Technical Support
Back-Office Support

Services

Talent Sourcing
Precision Scheduling
Learning and Development
Client Results Management

Case studies

Global subscription-based streaming company

Liveops used phased agent onboarding and an agile workforce approach to help the customer scale support and improve first-call resolution.

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Product details and case studies are summarized from Liveops's public website.

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