NICE

CX & UC

NICE provides an AI platform for customer experience and contact centre operations. Its offerings support customer self-service, agent assistance, workflow automation, and engagement across voice and digital channels.

Vendor website

Products

CXone
CXone Mpower
Cognigy
Enlighten AI
Nexidia Analytics

Services

Customer experience automation
Contact centre workforce support
Customer interaction analytics
Digital and voice engagement
AI agent orchestration

Case studies

GXBank Berhad

GXBank Berhad used NICE solutions as it grew to serve 1.5 million customers in two and a half years.

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Product details and case studies are summarized from NICE's public website.

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