NICE InContact

CX & UC

NICE, formerly known for its inContact contact-center business, provides the CXone customer experience platform. CXone unifies customer engagement, AI, agent workflows, and workforce capabilities on a cloud platform.

Vendor website

Products

NiCE CXone
Omnichannel Routing
CXone Agent
Workforce Management
Quality Management

Services

Customer experience automation
Contact center operations
Workforce optimization
Customer engagement analytics
Cloud platform migration

Case studies

2degrees

2degrees unified two New Zealand contact centers on CXone and reported improvements in response time and service levels.

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Dover Food Retail

Dover Food Retail centralized contact center locations on CXone while expanding internationally.

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Product details and case studies are summarized from NICE InContact's public website.

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