NovelVox

CX & UC

NovelVox provides contact centre integrations and applications that connect customer experience platforms with business systems. Its solutions support regulated interactions in areas including banking, healthcare, and automotive.

Vendor website

Products

Agent Accelerator
CCIP
Unified Agent Desktop
IVR/IVA integrations
Voice Biometrics Integration

Services

Professional services
24/7 support
Contact centre integration
Implementation services
Custom integrations

Case studies

Cleveland Clinic

NovelVox's Epic and Cisco integration helped Cleveland Clinic reduce average handling time by 20 seconds.

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Product details and case studies are summarized from NovelVox's public website.

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