Omilia

CX & UC · Cloud Compute · Managed Security

Omilia provides conversational AI for customer service. Its platform includes voice and chat agents, analytics, authentication, and tools for assisting contact center staff.

Vendor website

Products

Service Agents
TalkGuard
Authentication Agents
Agent Insights
CSR CoPilot
Workforce AI

Services

Conversational automation
Virtual assistants
Interaction analytics
Intelligent call routing
Voice biometrics

Case studies

PSEG

PSEG deployed Omilia's conversational AI to modernize its contact center and improve automation and call routing.

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Young Energy

Young Energy used Omilia conversational AI to expand customer self-service in its contact center.

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Product details and case studies are summarized from Omilia's public website.

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