Replicant
CX & UC · IT Services
Replicant provides AI-powered customer service automation for contact centers. Its platform analyzes real customer conversations to generate, test, and deploy AI Agents across voice, text, and chat.
Vendor websiteProducts
- AI Agents
- Voice Automation
- SMS Automation
- Web Chat Automation
Services
- Conversation Analysis
- AI Agent Implementation
- Omnichannel Automation
- Performance Intelligence
Case studies
Sunrun
Replicant reports that Sunrun automated payment-related calls in English and Spanish, resolving half of those calls without a live agent.
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CAA Club Group
Replicant reports that CAA Club Group doubled call completion rates using AI and automation.
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Southwest Medical Imaging
Replicant reports Southwest Medical Imaging automated appointment cancellations and confirmations and increased agent capacity.
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Product details and case studies are summarized from Replicant's public website.
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