ShyftOff

CX & UC

ShyftOff offers a workforce delivery platform for contact centers that orchestrates human agents alongside AI and in-house teams. The platform automates workforce operations including scheduling, recruiting, certification, quality assurance, and payments.

Vendor website

Products

Agentic Workforce Delivery Platform
Command Central Dashboards
AI QA Layer
Agent Matching & Certification

Services

On-demand contact center staffing
Workforce forecasting and optimization
Agent certification
Quality monitoring
Workforce operations management

Case studies

Digital health platform (unnamed)

ShyftOff provided a US-based agent pool that flexed to support a digital health coaching app during spikes in customer inquiries.

Read the case study

Product details and case studies are summarized from ShyftOff's public website.

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