Vendor Marketplace
Zoom
CX & UC · IT Services
Zoom offers one platform for meetings, phone, chat and contact center, with AI features built in across workplace and customer experience products.
Vendor websiteProducts
- Zoom Meetings
- Zoom Phone
- Zoom Team Chat
- Zoom Rooms and Workspace Reservation
- Zoom Contact Center and Virtual Agent
- Zoom Revenue Accelerator
- Workvivo
Services
- Cloud phone migration
- Omnichannel contact center (voice, chat, video)
- Workforce scheduling and quality tools
Case studies
Cricut
Cut contact center abandonment rates by 90% with Zoom's unified, AI-first contact center.
Read the case study
BNSF Railway
Migrated from on-premises phones to cloud phone on a tight deadline.
Read the case study
Tawuniya Insurance
Grew engagement more than 15% with Zoom Contact Center while meeting data residency rules.
Read the case study
Product details and case studies are summarized from Zoom's public website.
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